Complaints Procedure

• Unhappy with our service?

            We want to give you the best possible service. However, if you are in any way dissatisfied with our service then we want to be first to know. We will do our best to resolve the problem and will                       work with you to address any concerns that you may have.

            In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal                   complaint, then you can read our full complaints procedure. Please contact our Complaints Manager, Lee Piggott. lee@piggottsconsultancyservices.co.uk.  Making a complaint will not affect how             we handle your case.

• What to do if we cannot resolve your complaint

           The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

           Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the                Legal Ombudsman:

• Within six months of receiving a final response to your complaint

           and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

            If you would like more information about the Legal Ombudsman, please contact them.

            Contact details

            Visit: www.legalombudsman.org.uk

           Call: 0300 555 0333 between 9.00 to 17.00.

            Email: enquiries@legalombudsman.org.uk

            Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

             What to do if you are unhappy with our behaviour

            The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your              age, a disability or other characteristic.

             Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority. COMPLAINTS PROCEDURE